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Frequently Asked Questions

GENERAL PROGRAMMING

What are the requirements to program ARQ™ remote control to my garage door opener or gate operator?

  • You need to be near your garage door opener or gate operator to program the ARQ™ remote control.
  • Make sure your garage door opener or gate operator is compatible.
  • The garage door opener or gate operator MUST have a Program/LEARN button or switches.
  • If your garage door opener or gate operator has switches you MUST use a smartphone or tablet to download the ARQ™ Universal Remote Control app.
  • In some cases you may need a second person to assist with programming.
  • In some cases you may need a ladder.

Can I use another universal remote control for programming assistance?

Unfortunately there is no way to identify how your previous universal remote control has been configured. You will need to identify if your product has a Program/LEARN button or switches then follow the programming instructions.

How do I program the additional buttons on the ARQ™ remote control?

The remote control is capable of controlling up to 3 individual products (garage door opener, gate operator or light controls). Choose a different button and follow the programming steps.

What do the different states of the LED mean?

A solid LED means ARQ™ remote control is in programming mode. A flashing LED means that ARQ™ remote control is sending a signal.

My ARQ™ remote control is activating two garage door openers at the same time.

This is rare but it is possible to have one button on the ARQ™ remote control activate multiple garage door openers or gate operators at the same time. You will need to erase the memory of the garage door opener or gate operator you do NOT want the ARQ™ remote control to activate. Refer to your garage door opener or gate operator manual for instructions on how to erase the memory.

Does ARQ™ remote control need a compatibility bridge?

No, it does not need a compatibility bridge.

Can I control an alarm system with the ARQ™ remote control?

No, it is not capable of controlling alarm systems.

What if my brand of garage door opener isn’t listed in the compatibility chart?

If your garage door opener brand is not listed, attempt to program your ARQ™ Remote Control using Chamberlain instructions. If programming attempt fails, try again or consider replacing your existing garage door opener with a compatible one from Chamberlain.
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PROGRAMMING A GENIE® OPENER

Do I need a transmitter to program ARQ™ remote control?

Only if you're programming to a Genie Intellicode 2 garage door opener do you need an existing remote control. All other brands of garage door openers do not require a remote control for programming.

What if I do NOT have an existing Genie® Intellicode® 2 remote control?

We recommend following the programming instructions for a Learn/Program button. If programming is unsuccessful, contact Genie® for an Intellicode® 2 remote control.
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COMPATIBILITY

Is ARQ™ remote control compatible with my garage door opener, gate operator, or light control?

Check the compatibility chart to verify compatibility.

Does ARQ™ remote control need a compatibility bridge?

No, it does not need a compatibility bridge.
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GATES

How do I program ARQ™ remote control to my personal gate?

Make sure your gate operator is compatible. Before programming, locate the Program/LEARN button or switches on your gate operator, then follow the appropriate programming steps:
Program to a gate operator with Program/learn button
Program to a gate operator with switches

I live in a gated community, how do I program ARQ™ remote control to control the gate?

ALWAYS contact the property manager for programming assistance.

Below are several tips to help you successfully program ARQ™ remote control:

  • Most gate operators will time out of learn mode within 30-60 seconds from pressing the Program/LEARN button. Make sure you complete STEP 2 before the gate operator times out.
  • When you press and hold the outer buttons on your ARQ™ remote control it's important that the green LED lights solid before going to the next step. If the LED did not light, press and hold the outer buttons again. If the LED does not light after repeated attempts, contact customer support.
  • During the 50-60 second period the ARQ™ remote control is sending a code to the gate operator every 3 seconds. It's important you do NOT press any buttons on the remote control until the gate begins to close.
  • If you wait more than 3 seconds to press the ARQ™ remote control button after the gate begins to close, the wrong code will be confirmed and you will need to start over.
  • Try programming the ARQ™ remote control again, keeping these tips in mind.
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GARAGE DOOR OPENERS & GATE OPERATORS WITH DIP SWITCHES

My product has switches, how do I program ARQ™ remote control without a smartphone or tablet?

A smartphone or tablet is REQUIRED to program the ARQ™ remote control to garage door openers or gate operators with switches. If you DO NOT have a smartphone or tablet consider borrowing a smartphone or tablet from a friend or relative to complete the programming or consider upgrading your garage door opener or gate operator to a compatible garage door opener or gate operator with a Program/LEARN button.

I have a product with switches and I no longer have my original remote control. How do I program ARQ™ remote control without my original remote control?

You can also program ARQ™ remote control using the switches on your garage door opener or gate operator. Once you locate the switches, download the ARQ™ Universal Remote Control app and follow the programming steps in the app.

Below are several tips to help you successfully program ARQ™ remote control:

  • Make sure your smartphone or tablet has Bluetooth® enabled BEFORE you attempt to pair the app to your ARQ™ remote control.
  • When you press and hold the outer buttons on your ARQ™ remote control it's important that the green LED lights solid before going to the next step. If the LED did not light, press and hold the outer buttons again. If the LED does not light after repeated attempts, contact customer support.
  • After you press the ARQ™ remote control button twice, the remote control will send a code to the gate operator every 3 seconds (for up to 60 seconds). It's important you do NOT press any buttons on the remote control until the gate begins to close.
  • If you wait more than 3 seconds to press the ARQ™ remote control button after the gate begins to close, the wrong code will be confirmed and you will need to start over.
  • Try programming the ARQ™ remote control again, keeping these tips in mind.
If programming continues to fail:
  1. Move the switches on your gate operator and remote control up and down a few times, then back into position or change the switch settings.
  2. Test your existing remote control to make sure it still activates the gate operator. NOTE: Make sure the switch settings on your gate operator match the switch settings in your existing remote control(s).
  3. Try programming the ARQ™ remote control again.
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LIGHTS

How do I program the additional ARQ™ remote control buttons to control the garage door opener lights?

The ARQ™ remote control is not capable of controlling the garage door opener lights.

Can I control all smart home lighting with the ARQ™ remote control?

At this time ARQ™ remote control is only compatible with Chamberlain®/LiftMaster®/Craftsman® light controls. Click here to learn more.

I can't see my light when programming ARQ™ remote control to a light control?

ARQ™ remote control can be removed for light control programming.

Below are several tips to help you successfully program ARQ™ remote control:

  • When you press and hold the outer buttons on your ARQ™ remote control it's important that the green LED lights solid before going to the next step. If the LED did not light, press and hold the outer buttons again. If the LED does not light after repeated attempts, contact customer support.
  • The light control will time out of learn mode within 3 minutes from pressing the learn button. Make sure you complete STEP 4 before the light control times out.
  • If you wait more than 3 seconds to press the ARQ™ remote control button after the light turns off, the wrong code will be confirmed and you will need to start over.
  • Try programming the ARQ™ remote control again, keeping these tips in mind.
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ARQ™ UNIVERSAL REMOTE CONTROL APP

What is the ARQ™ Universal Remote Control app used for?

The ARQ™ Universal Remote Control app is used for programming products with switches, as well as updating firmware when new products become compatible.

Do I need to keep the ARQ™ Universal Remote Control app on my phone after programming?

No, once programming has been completed you may remove the app from your smartphone or tablet.

Will the app save the image of my switches during programming?

No, once the app is closed or after successful programming, the image will automatically be removed.

During programing, how many smartphones or tablets can connect to ARQ™ remote control at a time?

Only one smartphone or tablet can connect at a time.
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ERASING, RESETTING & REPROGRAMMING

How do I reset ARQ™ remote control to factory default?

  1. Press and hold the outer buttons on the remote control until the green LED stays solid (3-5 seconds).
  2. Press and hold buttons 2 and 3 simultaneously for another 10 seconds, then release. The LED will flash 3 times.
  3. Press any button to exit. Press the ARQ™ remote control button to make sure your product does not activate.
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Can I reprogram a button that's already been programmed?

Yes, simply follow the programming instructions using the button that has been programmed.

Will programming ARQ™ remote control wipe out any other transmitter?

No, programming the ARQ™ remote control will not erase any existing remote controls.

How do I erase ARQ™ remote control from my garage door opener or gate operator?

  • If you sell your vehicle, you will want to set ARQ™ remote control to factory default and erase ARQ™ remote control from your garage door opener or gate operator.
  • If your vehicle is stolen, you will want to erase ARQ™ remote control from your garage door opener or gate operator.
  • Refer to your garage door opener or gate operator manual for instructions on how to erase the memory.

Can I install ARQ™ remote control in another vehicle?

ARQ™ remote control is designed specifically for a brand of vehicle. Please contact your vehicle manufacturer to see if they have an option available.
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REPLACEMENT PARTS

How do I replace the battery in ARQ™ remote control?

The battery is not replaceable and has more than 10 year battery life, under normal operating conditions (battery included). Please dispose of ARQ™ remote control properly.

How do I get a replacement clip?

If a replacement clip is needed, order part number 041C1918.

How do I replace the ARQ™ remote control?

Model TM110 is a replacement remote control. To replace:
  1. Press the tab on the back of the remote control clip and pull the clip down. Remove the old remote control.
  2. Insert the new remote control in the mirror. Secure the clip by inserting the tabs in front of the remote control, then snap the clip into place.
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Signal Interference / Range Issues

Why does my ARQ™ remote control only work when I am up close to my garage door opener?

Below are some issues that may affect the range:

  • Antenna (garage door openers)
  • Straighten the antenna wire on your garage door opener so it is hanging straight down. Test the ARQ™ remote control, did the range improve? 
    Range improved – Situation resolved.
    No – Proceed to next step.

  • Metal garage door, building or siding
  • Metal can reduce the range of an electronic device. Open the garage. Test the ARQ™ remote control, did the range improve? 
    Range improved - Contact the manufacturer of your garage door opener to see if they have an antenna extension kit available.
    Range did not improve – Proceed to next step.

  • CFL or LED light bulbs
  • Are you using CFL or LED light bulbs? Remove the light bulb(s) as they can generate radio emissions. Test the ARQ™ remote control, did the range improve? 
    Range improved – Try a different type of light bulb.
    No – Proceed to next step.

  • Multiple garage door openers installed in the same garage
  • If you have multiple garage door openers installed in your garage and only one opener is having an issue, unplug the opener closest to the opener having range issues. Test the ARQ™ remote control, did the range improve?
    Range improved – There is interference being emitted from the opener that was unplugged. Contact the manufacturer of the garage door opener for further assistance.
    No – Proceed to next step.

  • RF interference
    1. Use the circuit breaker to shut off power to the garage.
    2. Use an extension cord and plug garage door opener into an outlet in the home.
    3. Test the range on the ARQ™ remote control, did it improve?
    1. Turn off the circuit breakers to your home, with the exception of the garage.
    2. Test the remote control, did the range improve?
  • Electrical devices can radiate RF interference with any electrical device, this can include anything plugged into an electrical outlet or using a battery. Please keep in mind the device can be brand new, or it can be an item that has been in use for quite a while. The item may also continue to work properly as far as you can tell. The only problem with the item may be that it has started to emit interference.

    Power down garage:

     

    Yes – Restore the power to your garage then unplug each device in your garage one at a time and test your ARQ™ remote control. When you come to the device which when unplugged the range improves, either unplug the device or replace the device.
    No – Proceed to next step.

    Power down home:

     

    Yes – Restore power to one room at a time then unplug each device in that room individually and test the ARQ™ remote control. When you come to the device which when unplugged the range improves, either unplug the device or replace the device.
    No – contact Technical Support.

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